FAQ

Are your products authentic?

Yes. Sealed products come from official distribution channels or licensed wholesalers in Japan, China and France. We never sell resealed products. Graded cards come with a certificate number verifiable on PSA, BGS or CGC websites.

When does my order ship?

Within 24–48 business hours for in-stock items. You get the tracking number by email as soon as it ships.

Can you cancel my pre-order?

No. A paid pre-order is a delivered pre-order, at the price you reserved. If the publisher delays the release you may cancel for a full refund until the parcel ships.

Can I pay by bank transfer?

The site accepts cards (Visa, Mastercard, Amex), Apple Pay and Google Pay. For bank transfers (wholesale or large amounts), contact us on WhatsApp.

I'm looking for a product that isn't on the site

The site only shows part of what's available. Send us the reference on WhatsApp — we ask our suppliers and get back within 48 h.

Do you ship outside France?

Yes — across the European Union (Colissimo international, 4–8 business days) and worldwide: Switzerland, UK, USA, Japan… (5–10 business days). Outside the EU, prices are charged excluding VAT; import duties and taxes are payable by the recipient.

What is priority insured shipping?

An option offered at checkout: your order is packed and shipped first, and the parcel is insured at its full value with the carrier — recommended for displays and graded cards. Without it, your parcel still travels at our risk until delivery.

What if the parcel is lost or damaged?

Your parcel travels at our risk until you receive it. Send us photos as soon as possible: we refund or reship without waiting for the carrier's investigation.